Monday, 14 July 2025

Refund Policy

Effective Date: 2025/06/30

At Premium Rent and Ride, we understand that travel plans can change. Below is our refund policy outlining how cancellations and refunds are handled.

1. Booking Cancellations & Refunds

More than 8 days before rental start date:
100% refund of the total booking amount.
7 to 3 days before rental start date:
75% refund.
2 days before rental start date:
50% refund.
Same-day cancellation or no-show:
No refund.

2. Add-On Services

Add-ons such as drivers, GPS units, baby seats, and extended insurance are non-refundable once confirmed.

3. Refund Timeline

Refunds will be processed within 7–10 business days from the date of cancellation.
Processing time may vary depending on your bank or payment provider.

4. Method of Refund

Refunds will be credited back to the original payment method used during the booking.

5. Contact Us

If you have any questions or need assistance with a cancellation or refund, please contact us:

Email: contact@premiumrentandride.lk
Website: www.premiumrentandride.lk

Terms and Conditions

Welcome to www.premiumrentandride.lk These Terms govern the use of our website and vehicle booking services.

1. Eligibility

You must be at least 21 years old to rent a vehicle.

Valid driver's license (local or international) required at pickup.

2. Bookings & Payments

Full payment is required at the time of booking.

Payments are accepted via Visa/Mastercard and other secure payment methods.

3. Cancellation & Refund Policy

More than 8 days before booking start: 100% refund.

7 to 3 days before booking: 75% refund.

2 days before booking: 50% refund.

Same-day cancellation or no-show: No refund.

Add-on services are non-refundable once confirmed.

Refunds may take 7–10 business days depending on your bank.

4. Vehicle Usage

Vehicles must be returned in original condition.

Extra charges apply for damage, late returns, or cleaning fees.

You may extend your booking from your profile (subject to availability and additional fees).

5. Add-ons & Customization

Customers can:

Choose vehicle category (car, van, SUV, etc.).

Add extras: GPS, baby seat, driver, extended insurance, etc.

Customize rental period and pickup/drop-off locations.

6. Reviews

After completing your rental, you may post a review. We reserve the right to moderate or remove offensive or fake reviews.

7. Intellectual Property

All website content, including images, text, and logos, is owned by [Your Company Name]. Do not reuse without written consent.

8. Limitation of Liability

[Your Company Name] is not liable for:

Losses due to traffic delays or breakdowns.

Third-party issues (e.g., road conditions, hotel delays).

9. Amendments

These terms may be updated without notice. Continued use of the site after changes implies your agreement.

Last Updated: 2025/06/30

For help, contact: contact@premiumrentandride.lk

Sunday, 6 July 2025

EVCircle Terms and Conditions

Effective Date: 2025/06/27

Welcome to EVCircle. These Terms and Conditions (“Terms”) govern your use of the EVCircle mobile application (the “App”), which connects electric vehicle (EV) owners with charging station providers (“sellers”). By using the App, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the App.

1. User Eligibility

You must be at least 14 years old to use the App.
By using the App, you confirm that all registration details you provide are accurate and up to date.

2. User Accounts

You are responsible for maintaining the confidentiality of your account and login details.
You agree to notify EVCircle immediately of any unauthorized use of your account.

3. Services Provided

EV owners can search, find, and book nearby charging stations.
Charger owners (sellers) can list their charging points and manage bookings via the App.
EVCircle facilitates the connection between users and sellers but does not own or operate the chargers.

4. User Responsibilities

As an EV owner, you agree to use chargers responsibly. You acknowledge that EVCircle, the App, and charger owners are not liable for any damage to your vehicle during charging.
As a seller, you agree to maintain your equipment and accept that you are responsible for any charger-related damage. EVCircle is not liable for damages arising from equipment failure or misuse.

5. Payments and Subscriptions

Payments for subscriptions and bookings are processed via a secure third-party payment gateway.
EVCircle does not store your credit or debit card information.
No refunds will be issued once a payment is confirmed. Please check your subscription plan before confirming.

6. Prohibited Activities

Users must not:

Use the App for any unlawful or fraudulent activity.
Interfere with the operation or security of the App.
Attempt to access other users’ accounts without authorization.

7. Data Privacy

EVCircle respects your privacy. Personal data is handled according to our Privacy Policy.
We do not sell or rent your personal information.
You may request correction or deletion of your data by contacting our support team.

8. Intellectual Property

All content, branding, logos, and features in the App are the property of EVCircle and may not be used without written permission.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted within the App, and continued use indicates acceptance of the revised Terms.

10. Contact Us

For any questions or concerns regarding these Terms, please contact us:

Email: info@evcircle.lk
Phone: 0774301645

EVCircle Privacy Policy

Last Update: 2025/06/27

Welcome to EVCircle. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the EVCircle mobile application.

By using EVCircle, you agree to the practices described below.

1. Information We Collect

Personal Information
When you register or use the App, we collect information such as:

Name
Email address
Mobile number
Location data (to help find and navigate to charging stations)

As a user of EVCircle, you agree that you are responsible for any damage to your vehicle during charging. EVCircle, charger owners, and the App are not responsible for any damage.

If you register as a seller on EVCircle, you agree that you are responsible for any damage to chargers during the charging process. EVCircle and the App are not responsible for any damage.

Payment Information
We do not store or process your credit/debit card details. If you register as a charger owner (seller), you must subscribe to a plan and pay using your card through a secure payment gateway. We do not store your card details; all payment processing is handled by a trusted and reputed payment provider.

Usage Data
We collect information about how you use the App and your app activity to improve our services.

2. How We Use Your Information

To connect EV owners with charger sellers
To manage user and seller accounts
To facilitate payments and subscriptions via the payment gateway
To improve and personalize the App experience
To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

Trusted service providers (e.g., payment processors)
Legal authorities when required by law or to protect our rights
Other users only with your consent (for example, public charger listings)

4. Payment and Refund Policy

All payments are processed securely through the payment gateway.
EVCircle does not store your card details.
No refunds will be issued once payment is confirmed. Please review your subscription carefully before confirming.

5. Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.

6. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

7. Children’s Privacy

Our App is not intended for children under 14 years old. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted here with a revised effective date.

9. Contact Us

For any privacy concerns or questions, please contact us:

Email: info@evcircle.lk
Mobile: 0774301645

EVCircle Refund Policy

Effective Date: [Insert Date]

Thank you for using EVCircle. Please review our refund policy carefully before making any payment through the app.

No Refunds for User Errors
All payments made through the EVCircle app are considered final. We do not provide refunds for payments made in error by the user, including but not limited to:
- Incorrect charger selection
- Mistaken payment amounts
- Duplicate payments initiated by the user
- Account or registration errors caused by user input
Refunds for Service Failures
Refunds will only be considered if there is a proven failure of the EVCircle system resulting in:
- A charger session that was not delivered after successful payment
- Technical errors on the app that prevented charging and were directly caused by EVCircle systems
To request a refund in such cases, users must contact EVCircle support within 7 days of the failed transaction, providing:
- Transaction reference number
- Date and time of payment
- A detailed description of the issue
- Any supporting screenshots
EVCircle will investigate the issue, and if the problem is confirmed to be on our side, a full or partial refund will be issued at our sole discretion.
Third-Party Payment Providers
Payments are processed through PayHere or other third-party payment processors. EVCircle is not responsible for payment gateway errors, chargebacks, or delays caused by these external services.
User Agreement
By completing a payment on EVCircle, you agree to this refund policy in full. You acknowledge that you have reviewed and accepted these terms before proceeding with any transaction.
Contact Us
If you experience a technical issue with the EVCircle service and believe you are eligible for a refund, please contact our support team at:
- Email: [conatact@evcircle.com]
- Phone: [0774301645]

maneth dulwan